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Customer Responsibilities

We don’t move:


A non-refundable deposit is required to book a reservation. A confirmation email will be issued after the deposit has been received, and your reservation will be finalized.


When the worker arrives on site, the clock starts ticking and ends when the job is completed. After the first hour, time is calculated in 30-minute increments, rounded up to the nearest half hour. A three-hour minimum is required, which will be noted clearly on your estimate.

When the job is finished, payment must be given in full on-site. You will get an email receipt after your payment has been processed. Cash, debit cards, Visa, and MasterCard are all accepted.

Gratuities are not included in the price, although they are much appreciated (these can be paid in cash or added to the final bill).

Cancellation Policy?

In the event that the client needs to cancel a booking, the client will lose their deposit. All deposits are non-refundable. We reserve the right to refuse and immediately cancel the move and retain the deposit in case of an unsanitary environment within the household assigned for the move-out or move-in.

If, for any reason, you need to reschedule your moving date, please contact us as soon as possible. The sooner you notify us, the easier it will be for us to accommodate your needs. Please note that if you reschedule your move within 7 days of your originally scheduled date, we will retain your deposit and require another security deposit.


It is the client’s responsibility to decide on the level of coverage for the job (Basic Protection or Replacement Value Protection). Any damage claims must be reported within two days; if this is not done, the Customer waives its right to pursue the remedies available to it.